Français
English
Deutsch
DELIVERY POLICY
Defintions :
The terms used below have the following meanings in these General Terms and Conditions:
- "CUSTOMER": refers to the contractual partner of the SELLER, who guarantees to be a consumer as defined by French law and jurisprudence. As such, it is expressly provided that this CUSTOMER acts independently of any regular or commercial activity.
- "DELIVERY": refers to the first presentation of the PRODUCTS ordered by the CUSTOMER at the delivery address indicated when ordering.
- "PRODUCTS": refers to all products available on this SITE.
- "TERRITORY": refers to the metropolitan European Union (excluding Territories associated with the European Union).
Delivery zone
The PRODUCTS offered can only be delivered within the TERRITORY.
It is not possible to place an order for any delivery address located outside the TERRITORY.
The PRODUCTS are sent to the delivery address(es) indicated by the CUSTOMER during the order process.
Shipping times
The times for order preparation and invoice creation, before shipping PRODUCTS in stock, are detailed on the SITE. These times exclude weekends or public holidays.
An email will automatically be sent to the CUSTOMER at the time of the PRODUCTS' shipment, provided that the email address provided in the registration form is correct.
Delivery times & fees
During the ordering process, the SELLER indicates possible delivery times and methods to the CUSTOMER for the PRODUCTS purchased.
Delivery costs are calculated according to the delivery method.
The sum of these costs will be due by the CUSTOMER in addition to the price of the PRODUCTS bought.
The details of delivery times and fees are outlined on the SITE.
In the absence of indication or agreement as to the date of delivery, the SELLER will deliver the PRODUCT without undue delay and at the latest thirty (30) days after conclusion of the contract. (Article L.216-1 of the French Consumer Code).
DELIVERY methods
The package will be delivered to the CUSTOMER against signature and on presentation of an identification document.
In the event of absence, a notice will be left for the CUSTOMER, to allow him/her to pick up his/her parcel at his/her post office.
DELIVERY problems
The CUSTOMER is informed of the delivery date set when the carrier is selected, at the end of the online ordering procedure, before confirming the order.
It is specified that deliveries will be made within a maximum of thirty (30) days. Failing this, the CUSTOMER must give the SELLER notice to deliver within a reasonable period of time and in the event of non-delivery within this period, the CUSTOMER may terminate the contract.
The SELLER shall reimburse the CUSTOMER, without undue delay, upon receipt of the cancellation letter, the total amount paid for the PRODUCTS, taxes and delivery charges included, using the same method of payment as that used by the CUSTOMER to purchase the PRODUCTS.
The SELLER is responsible for the PRODUCT until its delivery to the CUSTOMER. It is recalled that the CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial loss noted upon delivery.
The PRODUCTS offered can only be delivered within the TERRITORY.
It is not possible to place an order for any delivery address located outside the TERRITORY.
The PRODUCTS are sent to the delivery address(es) indicated by the CUSTOMER during the order process.
Shipping times
The times for order preparation and invoice creation, before shipping PRODUCTS in stock, are detailed on the SITE. These times exclude weekends or public holidays.
An email will automatically be sent to the CUSTOMER at the time of the PRODUCTS' shipment, provided that the email address provided in the registration form is correct.
Delivery times & fees
During the ordering process, the SELLER indicates possible delivery times and methods to the CUSTOMER for the PRODUCTS purchased.
Delivery costs are calculated according to the delivery method.
The sum of these costs will be due by the CUSTOMER in addition to the price of the PRODUCTS bought.
The details of delivery times and fees are outlined on the SITE.
In the absence of indication or agreement as to the date of delivery, the SELLER will deliver the PRODUCT without undue delay and at the latest thirty (30) days after conclusion of the contract. (Article L.216-1 of the French Consumer Code).
DELIVERY methods
The package will be delivered to the CUSTOMER against signature and on presentation of an identification document.
In the event of absence, a notice will be left for the CUSTOMER, to allow him/her to pick up his/her parcel at his/her post office.
DELIVERY problems
The CUSTOMER is informed of the delivery date set when the carrier is selected, at the end of the online ordering procedure, before confirming the order.
It is specified that deliveries will be made within a maximum of thirty (30) days. Failing this, the CUSTOMER must give the SELLER notice to deliver within a reasonable period of time and in the event of non-delivery within this period, the CUSTOMER may terminate the contract.
The SELLER shall reimburse the CUSTOMER, without undue delay, upon receipt of the cancellation letter, the total amount paid for the PRODUCTS, taxes and delivery charges included, using the same method of payment as that used by the CUSTOMER to purchase the PRODUCTS.
The SELLER is responsible for the PRODUCT until its delivery to the CUSTOMER. It is recalled that the CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial loss noted upon delivery.