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WITHDRAWAL POLICY
Principle of withdrawal
The CUSTOMER has, in principle, the right to withdrawal by returning the PRODUCT to the SELLER.
For this, the PRODUCT must be returned without undue delay, and no later than fourteen (14) days after the communication of his/her decision to withdraw, unless the SELLER offers to recover the PRODUCT itself.
Withdrawal period
In accordance with Article L.221-18 of the French Consumer Code, the withdrawal period expires fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and appointed by the CUSTOMER, physically takes possession of the PRODUCT.
In the event that the CUSTOMER has ordered several PRODUCTS via a single order giving rise to several DELIVERIES (or in the case of an order for a single PRODUCT delivered in several batches), the withdrawal period will expire fourteen (14) calendar days following the day on which the CUSTOMER, or a third party other than the carrier and appointed by the CUSTOMER, physically takes possession of the last delivered PRODUCT.
If the CUSTOMER's order is for more than one PRODUCT and these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day the CUSTOMER, or a third party other than the carrier and appointed by the CUSTOMER, physically takes possession of the last PRODUCT.
Notification of the right of withdrawal
To exercise his/her right of withdrawal and in accordance with Article L.221-21 of the French Consumer Code, the CUSTOMER must provide notification of his/her decision to cancel by means of an unambiguous declaration (for example, letter sent by post, fax or email) to: 1 RUE DE L'EGLISE - 67600 - SELESTAT - FRANCE or info@dust-commander.com.
He/she may also use the form below:
In order for the withdrawal period to be respected, the CUSTOMER must convey his/her communication concerning the exercise of the right of withdrawal before the expiration of the withdrawal period.
Effects of withdrawal
In the case of withdrawal by the CUSTOMER, the SELLER undertakes to reimburse all amounts paid, including delivery charges (with the exception of additional charges resulting, where applicable, from the CUSTOMER's choice of a delivery method other than the standard delivery method proposed by the SELLER) without undue delay and, in any event, no later than fourteen (14) days from the day the SELLER receives the returned PRODUCT.(Article L.221-24 of the French Consumer Code).
The SELLER shall make the refund using the same means of payment as used by the CUSTOMER for the initial transaction, unless the CUSTOMER expressly agrees to a different means of payment. In any event, this refund shall not involve any charges for the CUSTOMER.
The SELLER is not required to reimburse additional costs if the CUSTOMER has expressly chosen a more expensive delivery method than the standard delivery method offered by the SELLER.
The SELLER may defer the refund until receipt of the goods or until the CUSTOMER has provided proof of shipment of the goods, the date chosen being the date of the first of these events.
Methods of return
The CUSTOMER shall, without undue delay and, in any case, no later than fourteen (14) days after notification of his/her decision to withdraw from this contract, return the goods to: 1 RUE DE L'EGLISE - 67600 - SELESTAT - FRANCE.
This deadline is deemed respected if the CUSTOMER returns the goods before the expiry of a period of fourteen (14) days.
Return costs
The CUSTOMER shall bear the direct expenses of returning goods.
In the event that the weight of the PRODUCT prevents the CUSTOMER from returning this PRODUCT by post, the CUSTOMER must bear the direct return costs of the goods.
Condition of returned goods
The PRODUCT must be returned according to the SELLER'S instructions and, in particular, include all the delivered accessories.
The CUSTOMER is only liable for the depreciation of goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of this PRODUCT. In other words, the CUSTOMER may test the PRODUCT but his/her liability may be incurred if he/she engages in handling other than that required.
Exemptions from the right of withdrawal
The right of withdrawal is exempted in the following situations:
- Supply of goods or services whose price depends on financial market fluctuation
- Supply of goods made to the CUSTOMER's specifications or clearly customised
- Supply of goods which may deteriorate or quickly become obsolete
- Supply of sealed audio or video recordings or software which have been unsealed after delivery
- Newspapers, periodicals or magazines (unless contracted by subscription)
- Provision of accommodation services other than residential, transportation of goods, car rental, catering or leisure-related services if the offer is provided for a specific date or period of execution
- Supply of goods that by their nature are inseparably mixed with other items
- Supplies of sealed goods that cannot be returned for health or hygiene reasons and which were unsealed by the CUSTOMER after DELIVERY
- Supply of alcoholic beverages whose price was agreed at the time of the conclusion of the sales contract, whose delivery can only be made after 30 days and whose real value depends on market fluctuations outside of the SELLER's control
- Supply of digital content not supplied electronically if the execution began with the express prior agreement of the consumer, who also acknowledged that he/she will lose his/her right of withdrawal as a result
- Contracts concluded at public auction
The CUSTOMER has, in principle, the right to withdrawal by returning the PRODUCT to the SELLER.
For this, the PRODUCT must be returned without undue delay, and no later than fourteen (14) days after the communication of his/her decision to withdraw, unless the SELLER offers to recover the PRODUCT itself.
Withdrawal period
In accordance with Article L.221-18 of the French Consumer Code, the withdrawal period expires fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and appointed by the CUSTOMER, physically takes possession of the PRODUCT.
In the event that the CUSTOMER has ordered several PRODUCTS via a single order giving rise to several DELIVERIES (or in the case of an order for a single PRODUCT delivered in several batches), the withdrawal period will expire fourteen (14) calendar days following the day on which the CUSTOMER, or a third party other than the carrier and appointed by the CUSTOMER, physically takes possession of the last delivered PRODUCT.
If the CUSTOMER's order is for more than one PRODUCT and these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day the CUSTOMER, or a third party other than the carrier and appointed by the CUSTOMER, physically takes possession of the last PRODUCT.
Notification of the right of withdrawal
To exercise his/her right of withdrawal and in accordance with Article L.221-21 of the French Consumer Code, the CUSTOMER must provide notification of his/her decision to cancel by means of an unambiguous declaration (for example, letter sent by post, fax or email) to: 1 RUE DE L'EGLISE - 67600 - SELESTAT - FRANCE or info@dust-commander.com.
He/she may also use the form below:
WITHDRAWAL FORM
For the attention of: SULACO
SELLER's telephone number: +33 (0)950 911 805
SELLER's email address: info@dust-commander.com
I hereby notify you of my withdrawal from the contract concerning the sale of the PRODUCT below:
PRODUCT reference number
Invoice number:
Purchase order number:
- Ordered on [________________]/ received on [________________] -
Method of payment used: -
CUSTOMER name and, if applicable, the recipient of the order:
- CUSTOMER address:
- Delivery address:
- CUSTOMER's signature (except in case of transmission by email)
- Date
SELLER's telephone number: +33 (0)950 911 805
SELLER's email address: info@dust-commander.com
I hereby notify you of my withdrawal from the contract concerning the sale of the PRODUCT below:
PRODUCT reference number
Invoice number:
Purchase order number:
- Ordered on [________________]/ received on [________________] -
Method of payment used: -
CUSTOMER name and, if applicable, the recipient of the order:
- CUSTOMER address:
- Delivery address:
- CUSTOMER's signature (except in case of transmission by email)
- Date
In order for the withdrawal period to be respected, the CUSTOMER must convey his/her communication concerning the exercise of the right of withdrawal before the expiration of the withdrawal period.
Effects of withdrawal
In the case of withdrawal by the CUSTOMER, the SELLER undertakes to reimburse all amounts paid, including delivery charges (with the exception of additional charges resulting, where applicable, from the CUSTOMER's choice of a delivery method other than the standard delivery method proposed by the SELLER) without undue delay and, in any event, no later than fourteen (14) days from the day the SELLER receives the returned PRODUCT.(Article L.221-24 of the French Consumer Code).
The SELLER shall make the refund using the same means of payment as used by the CUSTOMER for the initial transaction, unless the CUSTOMER expressly agrees to a different means of payment. In any event, this refund shall not involve any charges for the CUSTOMER.
The SELLER is not required to reimburse additional costs if the CUSTOMER has expressly chosen a more expensive delivery method than the standard delivery method offered by the SELLER.
The SELLER may defer the refund until receipt of the goods or until the CUSTOMER has provided proof of shipment of the goods, the date chosen being the date of the first of these events.
Methods of return
The CUSTOMER shall, without undue delay and, in any case, no later than fourteen (14) days after notification of his/her decision to withdraw from this contract, return the goods to: 1 RUE DE L'EGLISE - 67600 - SELESTAT - FRANCE.
This deadline is deemed respected if the CUSTOMER returns the goods before the expiry of a period of fourteen (14) days.
Return costs
The CUSTOMER shall bear the direct expenses of returning goods.
In the event that the weight of the PRODUCT prevents the CUSTOMER from returning this PRODUCT by post, the CUSTOMER must bear the direct return costs of the goods.
Condition of returned goods
The PRODUCT must be returned according to the SELLER'S instructions and, in particular, include all the delivered accessories.
The CUSTOMER is only liable for the depreciation of goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of this PRODUCT. In other words, the CUSTOMER may test the PRODUCT but his/her liability may be incurred if he/she engages in handling other than that required.
Exemptions from the right of withdrawal
The right of withdrawal is exempted in the following situations:
- Supply of goods or services whose price depends on financial market fluctuation
- Supply of goods made to the CUSTOMER's specifications or clearly customised
- Supply of goods which may deteriorate or quickly become obsolete
- Supply of sealed audio or video recordings or software which have been unsealed after delivery
- Newspapers, periodicals or magazines (unless contracted by subscription)
- Provision of accommodation services other than residential, transportation of goods, car rental, catering or leisure-related services if the offer is provided for a specific date or period of execution
- Supply of goods that by their nature are inseparably mixed with other items
- Supplies of sealed goods that cannot be returned for health or hygiene reasons and which were unsealed by the CUSTOMER after DELIVERY
- Supply of alcoholic beverages whose price was agreed at the time of the conclusion of the sales contract, whose delivery can only be made after 30 days and whose real value depends on market fluctuations outside of the SELLER's control
- Supply of digital content not supplied electronically if the execution began with the express prior agreement of the consumer, who also acknowledged that he/she will lose his/her right of withdrawal as a result
- Contracts concluded at public auction